GENERAL PRIVACY POLICY
At Indidoz Pvt. Ltd. (“Website / We”), we are committed to safeguarding your privacy by following high standards for secure transactions. By using our services, you agree to the terms outlined here and the relevant legal frameworks, including the EU General Data Protection Regulation (GDPR).
Collection and Use of Personal Information
This policy explains how we collect and use personal and non-personal data, which may be required at the time of creating a user profile, placing orders, participating in surveys, or communicating with our support team. Such data may include:
Name, address, email, phone number, or other details you provide.
Usage data (such as IP address, browser type, and visit duration) collected via analytics tools to improve services.
We collect only necessary data to enhance your experience and fulfill your requests. Any personal data provided will only be used with your consent for purposes such as order processing, customer service, or fraud prevention.
How We Use and Share Data
Indidoz Pvt. Ltd. may share user information with third-party service providers (e.g., payment gateways, delivery partners) to facilitate smooth operations. We ensure that all third-party services follow strict confidentiality standards.
Personal data may also be shared if required by law or government authorities. Aggregated data may be used for analytics, market research, and demographic profiling.
We do not retain personal data longer than necessary for operational, legal, or regulatory reasons. You may request to access, update, or delete your personal information by contacting support@indidoz.com.
Safeguards to Protect Your Information
We use industry-standard encryption technologies such as Secure Socket Layer (SSL) to protect your data during transmission. Additionally, for online payments, we use CCAvenue, a PCI DSS-compliant payment gateway. Indidoz Pvt. Ltd. does not store payment details on its servers. In the unlikely event of a data breach, we will notify both authorities and affected users promptly.
FOR ONLINE PAYMENTS
Indidoz Pvt. Ltd. respects and protects the privacy of individuals who access and use the services provided through its platforms. Individually identifiable information about users will not be disclosed to any third party without prior consent, as outlined in this Privacy Policy.
This policy outlines how Indidoz Pvt. Ltd. collects, processes, and protects personal information. We do not collect unique information about users (e.g., name, email, age, or gender) unless such information is voluntarily provided. Occasionally, we may send emails or other communications to inform users about services, features, or offers.
Indidoz Pvt. Ltd. operates across multiple platforms, which may require sharing personal data within our company to manage orders and operations efficiently. Users may object to such sharing at any time by emailing support@indidoz.com.
However, we may release personal information in the following cases:
To comply with legal processes such as search warrants, statutes, or court orders.
If a user’s actions violate our Terms of Service or specific platform guidelines.
To protect or defend Indidoz Pvt. Ltd.’s rights, property, or users.
To investigate, prevent, or take action against illegal activities or suspected fraud.
Your Rights Under GDPR
As a user, you have the following rights under the General Data Protection Regulation (GDPR):
1. Right to Access
You have the right to access the Personal Information we hold about you. You may request to view, amend, or delete this information. To request access, please email us at support@indidoz.com.
2. Right to Rectification
If any of the information we hold about you is inaccurate or incomplete, you can request corrections. Send your rectification requests to support@indidoz.com.
3. Right to Erasure (Right to Be Forgotten)
You may request the deletion of your Personal Information at any time by contacting support@indidoz.com. Please use the email address we have on file for you or provide proof of your identity.
Be aware that requesting deletion is permanent and irreversible. Once deleted, all records, including any opt-out instructions, will be removed from our systems.
Note: In some cases, we may decline your erasure request if processing is required for:
Compliance with legal obligations.
Exercising the right of freedom of expression and information.
Establishing, exercising, or defending legal claims.
4. Right to Restrict Processing
You can request that we restrict processing of your Personal Data if:
You contest the accuracy of the data.
Processing is unlawful but you oppose erasure.
We no longer need the data, but you require it for legal claims.
You object to processing, pending verification of your objection.
Even if restricted, we may still store your data or process it for legal reasons, with your consent, or to protect public interest.
5. Right to Object to Processing
You may object to processing based on your personal situation if the legal basis for our processing is public interest or legitimate interest. If you object, we will cease processing unless we demonstrate compelling legal grounds.
You have the right to object to direct marketing at any time. We will stop processing your data for such purposes immediately upon your request.
You can also object to the processing of your data for research or statistical purposes unless it is necessary for tasks carried out for public interest.
6. Right to Data Portability
You have the right to receive the Personal Information you provided us in a structured, commonly used, and machine-readable format if the processing is based on:
Your consent, or
The performance of a contract.
If you wish to exercise your right to data portability, contact us at support@indidoz.com.
7. Right to Withdraw Consent
Where consent is the legal basis for processing, you have the right to withdraw your consent at any time by contacting us at support@indidoz.com. Withdrawal will not affect the legality of data processing prior to withdrawal.
8. Right to Lodge a Complaint with a Supervisory Authority
If you believe your data rights have been violated, you have the right to file a complaint with the relevant supervisory authority. In case of issues, you can contact us first at support@indidoz.com, and we will do our best to address your concerns.
Data Retention
We retain personal data only as long as needed to fulfill its intended purpose, such as order processing or regulatory compliance. Backup data is maintained securely, and regular audits ensure unnecessary data is deleted promptly.
Indidoz Pvt. Ltd. is committed to transparency, compliance, and user privacy. If you have any questions or need further assistance, feel free to contact us at support@indidoz.com.
