These Terms and Conditions govern your use of our website and your purchase of products from us. By accessing or using our website, you agree to these Terms and Conditions. Please read them carefully.
1. Definitions
"We," "Us," "Our" refers to Indidoz Foods (OPC) Private Limited, headquartered at Khata No. 230, Khasra No. 882/1, Grand Westend Greens, Rajokri, New Delhi, India, South West Delhi, Delhi 110038.
"You," "Your," "User," "Visitor" refers to any person visiting our website and/or making a purchase from us.
2. Website Use
The content of our website is for general information and subject to change without notice.
Unauthorized use of our website or content may result in a claim for damages or criminal offense.
You may not create links to our website without prior written consent.
Indidoz reserves the right to refuse access to the website or terminate accounts for violations of these Terms.
3. Products and Payments
All products offered are subject to availability. The description, price, and availability of products may be modified at any time without prior notice.
Accurate and valid payment details must be provided for every transaction. Unauthorized use of payment methods is strictly prohibited.
Indidoz does not guarantee uninterrupted operation of the payment gateway and is not liable for delays, errors, or unauthorized access during transactions.
4. Refund and Cancellation Policy
Due to the perishable nature of our products, cancellations or refunds are not permitted once an order is confirmed.
In case of order cancellations by Indidoz, refunds will be processed within 7-10 working days.
4. Intellectual Property
All intellectual property rights in the website’s content, design, and functionality are owned by Indidoz.
Reproduction, distribution, or modification of any website content without prior consent is prohibited.
5. Liability and Indemnity
Indidoz is not liable for inaccuracies, errors, or omissions on the website or for any damages arising from your use of the website or products purchased.
Users agree to indemnify and hold harmless Indidoz, its employees, agents, and affiliates from claims or liabilities arising from the misuse of the website or breach of these Terms.
6. Privacy and Data Use
By using our website, you consent to the collection and use of your personal information as described in our Privacy Policy.
Indidoz employs secure measures to protect user data but cannot guarantee complete security against breaches.
7. Dispute Resolution and Governing Law
These Terms are governed by the laws of India. Any disputes arising will be subject to the exclusive jurisdiction of the courts in Mumbai.
Disputes may be resolved through arbitration in Mumbai, in accordance with Indian laws.
8. Modifications and Updates
Indidoz reserves the right to modify these Terms and Conditions without prior notice. Continued use of the website constitutes acceptance of the updated Terms.
9. User Obligations
By using this website, you agree to:
Provide accurate information during registration and transactions.
Use the website and its services only for lawful purposes.
Not engage in unauthorized activities such as hacking, spreading harmful content, or impersonation.
Assume responsibility for reviewing product descriptions and ensuring accurate delivery details.
10. Communications
By accessing our website, you consent to receive electronic communications from us, including transactional messages, promotional updates, and account-related information.
11. Disclaimer
Indidoz provides its website and services "as is," without any guarantees or warranties.
We are not liable for direct, indirect, or consequential damages arising from your use of the website or reliance on its content.
For further inquiries or clarifications, please contact us through our website. Your continued use of our services signifies your agreement to these Terms and Conditions.
Cancellation and Refund
At Indidoz, we strive to ensure every meal meets your expectations. Here’s how we handle cancellations and refunds to make your experience seamless:
Order Cancellations: Cancellations will not be possible once the order has been shipped.
Unforeseen Circumstances: In the event of cancellations due to unforeseen circumstances, we will refund the payment amount as website credit, which will be valid for one year from the date of issue.
Damaged Products: If the product you receive is damaged upon delivery, we will issue a full refund. Please notify us within 24 hours of delivery with photographic evidence of the damage.
Customer Support: For any further information or queries regarding your order, please reach out to our customer care team at support@indidoz.com.
Thank you for choosing Indidoz! We appreciate your support.
Shipping and Delivery
For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only.
For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only.
Orders are shipped within 0-7 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms.
INDIDOZ FOODS (OPC) PRIVATE LIMITED is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 0-7 days rom the date of the order and payment or as per the delivery date agreed at the time of order confirmation.
Delivery of all orders will be to the address provided by the buyer.
Delivery of our services will be confirmed on your mail ID as specified during registration.
For any issues in utilizing our products you may contact our helpdesk on 9266232159 or support@indidoz.com
